As vendors we are responsible for orders until they are safely delivered.
Because of the considerable reduction in the number of flights available for freight at the moment, the postal service internationally from our experience is slow and disrupted.
We can no longer continue to subsidise the cost of shipping, by post or DHL Economy, plus the insurance costs of the contents, as we have been doing. Other vendors may appear to offer cheap international courier services, but from talking to them we know they too are subsidising the cost.
Our painted figures take hours to assemble, prepare and complete, and any losses we have to make good are both financial and in time/work. It is not just a case of making some more castings.
We are also wasting hours chasing delayed orders as customers understandably want what they have paid for in a timely manner.
We very much regret that until the Covid situation is resolved, we can only send international sales exceeding three figures by tracked courier services, at cost price. We do hope that you will understand our position.
1st October 2020
- UK - £3.75 One Item, £4.00 Two Items, £4.25 Three To Six Items
- Europe - £6.00 One Item, £6.25 Two Items, £6.50 Three Items
- USA & Canada - £7.00 One Item, £7.25 Two Items, £7.50 Three Items
- Australia - £7.75 One Item, £8.00 Two Items, £8.25 Three Items
- For Larger Orders Post & Packing Will Be At Cost price To Us, By Courier Services ONLY.
- These Prices Represent The Royal Mail Price Increases March 2020
Please email or telephone Carole or Paul for current availability, as many items are usually in stock that we have already painted. Alternatively we will prepare and supply to order at the prices shown, advising of delivery times, which may fluctuate depending on workload. We will normally invoice you when items are painted and being varnished ready to post.
Payment - PayPal, Cheque Or Bank Transfer.
Let Us Know Your Preference And We Will Send The Appropriate Invoice.
Our Email Address Is email@example.com
It Is Recommended That You Email Or Telephone Carole or Paul In The First Instance, As Our Email Replies To The Contact Form Below Are Sometimes Treated As Spam, Giving The Appearance That We Have Not Responded. We ALWAYS Respond Within 24 Hours.
N.B. If Using The Contact Form, Please Check Your Email Address Is Correct - We ALWAYS Respond Within 24 Hours, And If You Have Not Received A Reply An Incorrect Email Address Provided May Be The Reason Why!
Otherwise Please Check Your Spam Folder, As Our Replies Seem To Find Their Way There Sometimes!
Providing A Telephone Number Will Be Helpful In Case We Are Unable To Reach You By Email.
You Are Welcome To Telephone Us Too - 01732 521474
UK Office Hours Please Only!!